Interviewed on 19 Jan 06
Patrick McCarthy, Sales and Marketing Director for Active 24 in the
Active 24 is a leading network-independent provider of Internet hosting services in Europe. The company focuses on providing small and medium-sized companies (SMEs) with complete and cost efficient Internet solutions that combine relevant, scalable and standardised products with exceptional user-friendliness.
Active 24 provides solutions to basic business challenges for more than 240 000 customers, so that the customers can redirect their focus from network problems to business opportunities. Active 24 has a total of 325,000 domain names.
Active 24 has corporate headquarters in Oslo, Norway, sales and operational support units in the UK, Sweden, the Netherlands, Poland and the Czech Republic, and a presence in 8 other European countries. (14 in total)
For more information, please visit our corporate site at www.active24.org
What unique selling points do you offer?
Active 24 has one of the most comprehensive product portfolios. Most focus on a single type of service, but Active 24 is able to deliver anything from a entry-level shared hosting package to a complex enterprise solution. Active 24 pride itself on its commitment to service excellence, on its comprehensive and sophisticated service portfolio and on its promise to always put the customer first.
Describe the services you offer?
We aim to keep hosting very simple and hassle-free so I would say that web hosting is a service that allows users to place their site on the internet and get email addresses. There are different types of hosting depending on the user’s needs and requirements – shared hosting, dedicated servers and managed servers.
At Active 24, we ensure every user finds the right solution for its business or activity with a complete range of products/services and excellent customer service.
Describe your target market?
We target both home users and small to medium companies by providing shared hosting packages and dedicated servers.
Active 24 Managed Servers focus on enterprises and businesses with critical requirements.
How is your company planning for the future?
Active 24 presence across Europe has continuously increased in the last past years and we are looking to continue our growth and develop our portfolio of products to meet customers’ growing requirements.
What benefits can you offer your customers?
3 main reasons:
-- We make sure our clients’ websites are always switch on and let them focus on their core activities
-- Our range of shared hosting packages and entry-level dedicated servers tick all the boxes for any developer. We run Windows and Linux operating systems so developers can choose between language specific to these platforms. On our Windows entry level servers we run most of the main stream scripting languages like PHP, Perl and ASP.
-- 240 000 customers have already chosen Active 24 to host their website
How do you support your customers?
We provide free email, telephone and support to all our clients. Customers can also consult the FAQ manager available on our web site to find detailed answers to most frequently asked questions.
