Interviewed on 7 Jul 08
D. Askew, Managing Director
Apex is fresh web hosting service offering shared hosting solutions, domain name registrations and co-location services. The Apex service puts emphasis on speed, reliability and security as the three fundamental factors to help your website and business grow. With the highest level of customer focus, Apex customers are ensured a positive, worry free experience, combined with hosting from £1.99 a month with no commitment. Naturally with excellent solutions, the Apex customer base is growing rapidly.
What unique selling points do you offer?
Most definitely speed! - Many hosting companies use ineffective transit providers which find their data being relayed or even hosted in America. However Apex uses premium bandwidth providers to ensure data is sent and received as fast as possible from our UK based network. This is reflective of the investment we make in our customers throughout - Apex insists upon providing speed and reliability to our clients, which is why Apex processes and systems have been developed with the customer in mind.
Describe the services you offer?
The business of providing the storage, connectivity, and services necessary to serve files for a website.
Our commitment is to provide a secure, easy and reliable environment for people to house their websites with confidence.
Describe your target market?
Our target market – Apex has a range of products suitable for home users wanting to setup a hobby or family website, internet gaming clans and small to medium sized enterprises.
How is your company planning for the future?
The hosting buyer’s first choice. Apex has a culture of customer focus which means the business will develop according to the needs of our client base and the market. Our commitment to our clients needs ensures solid development and inevitably expansion as necessary to continually provide the best solutions.
What benefits can you offer your customers?
We expect web developer to have a serious attitude to sourcing hosting solutions for their sites. Apex understands that developers have their own unique set of opportunities and challenges. Our solution? - If our core packages don’t suit the individual client needs – we tailor a solution just for them. This makes us a flexible and reliable choice to developers who mean business.
How do you support your customers?
If our customers cannot find a solution within the extensive knowledge base, then personal support is available through the online ticketing support system. As Apex prides itself on premium customer service, we also offer 24/7 live chat support operatives or real people/real time telephone support to ensure our customers are supported and their problems solved immediately.
