Interviewed on 16 Sep 09
Ryan Watson , Sales Manager
eUKhost Ltd first started offering hosting commercially in 2007. Until then, eUKhost was very much a part time project. Since 2007, we are now hosting thousands of domains, and we are starting to expand into the Dedicated Cluster market, which our mirrored server solutions. eUKhost Ltd prides itself on offering a high level of customer service, 24 hours a day.
What unique selling points do you offer?
Unlike many other hosting companies, we do offer genuine 24 hour support via phone, ticket and live chat. We also don't shy away from our responsibilities to our customers by having a complicated Terms & Conditions to hide behind. We also offer a 30 day money back guarantee service on the majority of our services.
Describe the services you offer?
eUKhost offers a range of hosting products ranging from basic shared hosting accounts all the way to high configuration clusters for even the busiest of websites. We offer hosting on both the Linux and Windows platforms.
Describe your target market?
Traditionally we have always targeted individuals and small businesses. In the past 9 months, we have begun to target corporate customers. Due to the recession, many customers of the long established hosting companies have moved to us.
How is your company planning for the future?
The hosting market never stands still. If you fail to plan for the future, you are planning to fail within a few years. Our current development is focussed on a cloud hosting concept, which will offer 100% uptime to all customers in the near future.
What benefits can you offer your customers?
Our customers have the peace of mind in knowing that they can claim a refund under our 30 day money back guarantee at any time. We do find customers appreciate a webhost who is willing to offer this, as it does reassure them after having some bad experiences elsewhere. Our Quality Control Department strives for perfection. In the rare instance of a complaint, appropriate feedback and a resolution is given to both the customer and concerned staff members.
How do you support your customers?
Customers are supported by our 24 hour live chat, ticket and phone support systems. We also maintain an active forum which allows customers and staff members to interact with each other, discuss technical problems/solutions and to just generally become familiar with each other. We also actively work with our customers to ensure they have the most optimal service for their website/project.
